We offer you a right of return of 14 days from receipt of the package if an item does not meet your expectations. Please note that we can only accept returns as new and in their undamaged original packaging.

Individual product categories such as food & beverages, made-to-measure products, hygiene items, underwear with the original packaging open and items that are associated with the conclusion of a contract are excluded from the right of return.

Send us the item along with the invoice or delivery note to:

Digt AG
Alte Buchserstrasse 10
8108 Dällikon

After receipt and verification, we will refund the purchase amount directly to the payment method you used. Unfortunately, we cannot cover the shipping costs for the return of items. Thank you for your understanding.

Please contact the nearest post office immediately. Damage to post packages must be reported by the customer within 8 days after delivery to the post office. If your damage report is justified, you will receive a replacement or refund, depending on availability.

You can find further information directly on the Swiss Post website: https://www.post.ch/en/sending-parcels/damage-or-loss

If the damage to the delivery is reported outside this period, there is no right to compensation. 

Is the product defective? Please send our customer service team photos and a brief description of the issue. We will then ask you to return your order to us so that we can review it with the manufacturer in question. We will do our best to exchange the item on warranty. If the review of the item shows that no warranty coverage applies in this case, we will inform you of the reasons for this.

Does the size of an ordered item not fit? Unfortunately, we are unable to offer an exchange for a different size. However, we do offer a 14-day return policy from the date you receive your package. Please note that we can only accept returns for new products in their original packaging.

Individual product categories such as food & beverages, tailored products, hygiene items, underwear with opened original packaging and items that are bound by contract are excluded from the return policy.

Please send the item, along with the invoice or delivery note, to the following address:

Digt AG

Alte Buchserstrasse 10

8108 Dällikon

After receipt and verification, we will refund the purchase amount directly to the payment method used. Unfortunately, we cannot cover the shipping costs for product returns. Thank you for your understanding.